FAQ

What is “All Inclusive”?

Your houseboat charter includes propane, insurance, taxes and fuel. Food, Refreshments, Linens etc are additional costs. 

Traditionally there are approx $1,000 to $1,800 in additional fees (taxes, fuel, etc.) however, our prices are All Inclusive. The price you see is the price you pay.

What is the Houseboat Cancellation Policy?

To give you peace of mind as we navigate the uncertainties with travel and Covid-19, we have amended our Cancellation Policy. If cancelled:

  • 90 Days prior to Charter: Full Refund. No questions asked.
  • 89-60 Days prior to Charter: $500 charge will be retained. This may be reduced as needed given current restrictions. At this time there is no law banning travel. We encourage clients to view the current advisories and make appropriate plans.
  • 59-0 Days prior to Charter: Full Reservation fees and/or all sums paid will be retained however If you are unable to travel due to Covid or a family emergency we will work with you to find a solution that works. We pride ourselves on treating people and their situations with the utmost respect and fairness. Solutions may include a deferral, refund, and/or transferable credit(s).
Are there additional costs at the end of my vacation?

There may be extra cleaning costs or any costs associated with damage to the houseboat, inventory or prop.

What payment options do I have?
We accept the following; Visa, MasterCard, Cheque, Money Order, Email Money Transfer and we are also set up as a payee at select banks for telephone and online banking.
I have several friends joining me. Can they pay you instead of me collecting all the money?
Yes! They may contact us to make payment and we’ll offer them the same payment options.
I have friends joining me later; do I have to return to dock to pick them up?

No, transportation may be arranged at the marina before-hand.

What do I need to bring?
Suggested items may include; towels, bedding, pillows, tea/dish towels, spices, paper towels, binoculars, flashlights, sunscreen, deck chairs, games, DVDs, mp3 players (boats are bluetooth equipped.
Do I need to bring firewood?
No, you may use any driftwood found along the beaches of Lake Koocanusa. We suggest an axe, matches and paper for starting your fire.
Do I need my Pleasure Craft license?
At this time it is not a requirement in BC, however, we do not discourage anyone from obtaining one. Presently BC requires that you must have Proof of Competency. When you arrive at our marina, our trained staff will have an orientation session with you that will allow you to operate the houseboat and water crafts with ease.
Is there an age limit to operating a boat?

We require that the person(s) operating the houseboats or water crafts must be at the age of majority. In BC this is 19 years of age.

Can I bring my pet?

Our houseboats are Pet Friendly! Maximum 2 pets per houseboat, $100 per pet. 

$25 per pet for small boat rentals. Some sport boat rentals do not allow pets. Please inquire for details.

Fishing on Lake Koocanusa, Bait, Licenses etc...

Fishing on Lake Koocanusa is an enjoyable experience for the whole family. Our Driftwood store offers all of the tackle required for fishing on Koocanusa.

Fishing licenses can be purchased here.

What is there to do on the lake?

The acitivies are endless and include swimming, fishing, hiking, picnics, bon fires, cliff diving and enjoying the natural beauty of Lake Koocanusa and our local wildlife. We also have water craft rentals so you may enjoy a day of fun on a sea doo, water skiing, wake-boarding or tubing.

If I’m boarding my houseboat between 3–6 p.m., do I have to stay on the dock until morning?
No, you may set sail immediately after you have attended our brief orientation as long as you have enough time to moor your houseboat on a beach before sunset.
Is there cell service on the lake?
Yes, we have Canadian towers that will give you service. Please note that travelling too far south of our marina means you may pick up on the USA towers which would result in a chargeable fee for International calls. We suggest that you turn off your roaming option on your cell phone to avoid these charges.
Can I cross the Canada/USA border?
No, it is not legal to cross the border. You will be instructed on all of the details upon orientation.
Is there camping on Lake Koocanusa?
Adjacent to our property is Gold Creek Bay Campground, Our rate is $14 per night, per vehicle, unless you have an RV and are towing a commuter vehicle. There is sani-dump and pottable water availability, please inquired with us.
Do you offer Travel Insurance?
Please visit this link for more information, Click Here.