We are looking to fill a unique dual role that will primarily be in Cranbrook in the off season and at the lake from June 15th till approximately September 6th. The position in Cranbrook is for an administrative assistant whose main duties will include reservations, customer service, filing, and calling to aid the office manager during high peak times. The lake position will involve reception, general PR, general office duties, parking lot management, invoicing, work orders and ordering parts as requested by management.

Above all we will be looking for someone who is an excellent communicator with above average PR skills. Second to this will be strong organizational skills, office admin experience and a keen and adaptable attitude.

Training will be provided where needed but ideally the candidate has a strong PR and administration foundation.

TERMS OF EMPLOYMENT

  • Part time in Cranbrook:
    • March 20 – May 31: 12-20 hours/week
    • June 1 – August 31: 8-12 hours/week
  • Part time at Marina:
    • June 15 – August 31: 24-30 hours/week
      While at the lake, we offer private staff accommodation at a full time rate of 250/month. Prorated if part time. Rooms are private. Kitchen, Laundry and Shower house are shared.

KEY DUTIES

OFFICE

  • Completing and filing paperwork
  • Making/Answering phone calls
  • Responding to live chat inquiries via website
  • Responding to emails
  • Completing reservations using our online reservation systemAssist the accounting department in varied clerical tasks
  • Complete various errands with pickups and drop offs (mileage stipend)
  • Various other office related duties as required

LAKE

  • Man the reception office and greet customers on arrival such that their first impression is a great one
  • Identify and respond to a multitude of client needs with exceptional client care ideals in mind
  • Learn and provide company and general information to clients/visitors alike
  • Direct arriving clients to appropriate parking spots, specifically houseboat clients (Intensive)
  • Assist the mechanics/managers in ordering parts and help manage inventory
  • Assist managers in invoicing and work orders to ensure proper recording and accuracy, will involve seeking our managers to get information
  • Work with the accountant to ensure inventory and parts are being allocated/accounted for accurately

REQUIREMENTS

  • Office experience
  • Excellent Communication and Customer Service skillsProficient using Word and Excel
  • Confidence and experience communicating over the phone and email
  • Experience in parts ordering, inventory, and work orders an asset
  • Experience using online or digital reservations software as asset (Rez Expert)
  • Ability to work under pressure in a fast-paced work environment
  • Ability to work supervised and take direction on cue
  • Ability to be very flexible and adaptive to the busy and fast-paced nature of business
  • Knowledge of accounting principles an asset
  • Valid driver’s licence required
  • Access to a vehicle an asset

Wage TBD, please email us your resume at charter@sunshinehouseboats.com